Join a global leader and be part of the reverse logistics solutions of tomorrow

GN Audio
Raubling - Germany
Published: June 27, 2019
At GN Audio, we are on a mission to transform our Aftermarket Services and solutions to provide the most seamless and beneficial customer experience in the industry. We are growing and ready to take the next steps.

We are looking for the right person to join our EMEA team with responsibility for Aftermarket Services in the region. Join us and help make life sound better as we service our customers during this important stage of the product experience.

Making life sound better
At GN Audio, we transform lives through the power of sound. With our Jabra brand, we offer intelligent audio solutions that let you hear more, do more, and be more than you ever thought possible. Joining our Aftermarket Services team, you will be part of our journey toward ensuring great end-to-end customer experiences in the aftermarket arena.

Join the journey toward next generation reverse logistics solutions
Located at our office in Raubling, Germany you will join the EMEA Aftermarket Service team to ensure the timely and complete handling and delivery of customer replacement orders. You will take part in the ongoing optimization of our reverse logistics solutions, processes, and applications to make our return management models smarter, faster, and leaner while also mitigating challenges in flows, policies, and systems that support our customers.

Collaborating closely with internal stakeholder functions such as Sales, Quality, EMEA technical support team, our 3PL warehouse, and our customer base, your key tasks will include:

• Manage warranty returns for Jabra devices with a strong focus on Camera products in a global span, including data entry of returns and customer contact regarding warranty returns.
• Communicate daily with 3PL to provide guidance on return issues.
• Participate in optimization of IT systems and processes regarding functionality and usage within AMS teams globally, as well as process optimization.
• Participate in managing inventories at 3PL and ensure the inventory level in the ERP system matches the 3PL inventory level.
• Take part in the EMEA Aftermarket Services team and act as backup for team members.

International and innovative environment
In Raubling, you will collaborate closely with the EMEA Aftermarket Services Manager and other team members in the EMEA Jabra Support & Services team to ensure superior customer experience and satisfaction. Furthermore, you will become part of a truly international environment collaborating with colleagues and internal stakeholders in NA, EMEA, and APAC regions. This will take you travelling 5-10 days a year.

You are a team player and focused on customer solutions
With your strong customer focus, you know how to serve customers, and at the same time ensure that operational processes are followed, enabling a smooth operation. Moreover, you bring:

• A background within supply chain or customer service with solid, documented experience working with forward or reverse logistics and corresponding flows and customer contacts, ideally in the telecom, high-tech, or consumer electronics industries.
• Excellent communication skills in German and English, both written and verbal.
• Team spirit, good organizational skills, and ability to manage multiple customers and orders.
• Solid IT experience working in an ERP system, ideally Microsoft Dynamics AX, as well as process understanding.

Would you like to know more?
Please send your application and resume in English by clicking the “Apply online” link no later than July 26, 2019. Start date is as soon as possible and applications are assessed on a continuous basis, which is why we encourage you to send your application as soon as possible.

We look forward to hearing from you.

GN Audio
Jabra makes life sound better by developing intelligent sound solutions that transform lives through the power of sound. Our integrated headset and communications solutions assist professionals in being more productive, and our wireless headsets and earbuds are designed to fit any lifestyle.

Jabra is part of the GN Group – pioneering great sound from Jabra office headsets and sports headphones to world-leading ReSound hearing aids. Founded in 1869, the GN Group employs more than 5,500 people and is listed on Nasdaq OMX Copenhagen.

For the purpose of processing your job application, GN will process your personal data. We encourage you not to provide us with sensitive information (e.g. racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health information or sexual orientation) about yourself. Your application will be transferred to the local GN office posting this job. For information about how GN processes your personal data, please read our » privacy policy.