Global Account Business Development Manager

GN Audio
Manila - Philippines
Published: December 27, 2018
PRIMARY RESPONSIBILITIES:
Customer Sales
� Identify customer prospects within large multinational companies, and follow up on identified prospects to create new business opportunities for sales pipeline development in the contact center and unified communications space.
� Effectively utilize solution sales process and CRM to build and manage an appropriate customer opportunity pipeline to meet sales objectives
� Understand Contact center buying and customize sales plan for specific accounts.
� Utilize global account management skills to execute sales plans to capture customer category share and ensure a long-term relationship delivering recurring revenue in all regions.
� Develop and leverage reseller and strategic alliance partnerships to penetrate customer accounts, identify opportunities, generate run rate revenue and manage sales projects through to close
� Provide customer feedback and market insight to the organization in support of the Jabra go-to-market strategy, programs and offerings

Account Management
� Develop and execute Global Account sales plans specific to BPO vertical with the objective of capturing market share, exceeding Regional and Global revenue goals, gross margin targets and other key metrics
� Establishes productive, professional relationships with key personnel in assigned customer accounts in order to conduct account mapping.
� Coordinates the involvement of company global personnel, including support, service, and management resources, in order to meet account performance objectives and customers expectations.
� Leads account planning process for assigned Global customers that develops mutual business and performance objectives, as well as financial targets with critical milestones for a one and three-year period.
� Proactively assesses, clarifies, and validates customer needs on an ongoing basis and coordinates engagement of support staff.
� Engage and align with other regions globally as needed for account-specific knowledge transfer and to communicate/collaborate on account planning.
� Project implementation and coordination to identify issues and recommend solutions while conducting recurring evaluation (6-month updates)
� Manage customer proof of concept and product testing/qualification projects
� Help customer identify product use cases per employee profiles, delivering value added customized product and service solutions
� Manage activities related to targeted account sales/marketing campaigns and/or programs
� Establish and cultivate strong relationships with key local players from the Jabra Reseller and Strategic Alliance partner community
� Input, manage and analyze data from customer sales systems (CRM/Qlik) to create and implement financially sound sales strategy
� Initiate discussions with management regarding trends that may affect success, recommend solutions and appropriate courses of action

REQUIRED EDUCATION AND EXPERIENCE
� Master’s/Bachelor’s degree in Business
� Minimum 7-10 years of National or Global End Customer high touch sales experience
� Experience selling through indirect channels
� Successful experience presenting to groups and ‘C� level contacts
� Having great hunting skills
� Experience in telecommunication/Technology is preferred
� Enterprise Account Management and Sales Project Management experience is beneficial
� Have managed BPO vertical before.
� International Experience a plus
� Have work for Voice platform or unified communications companies.
� Experience sales person who has worked for a global BPO in Philippines may also apply.

SKILLS AND KNOWLEDGE
� Customer Centric Focus: Ability to develop strong Customer relationships using excellent sales process and account management skills
� Excellent verbal and written communication skills
� Ability to capture, process and analyze data to make intelligent decisions
� High Performance Sales professional that has demonstrated sales Excellence in a Global or National Account position
� Resourceful and dynamic with the ability to quickly problem solve while interacting with clients and articulate with clarity and professionalism.
� Ability to recognize and balance the short-term requirements while maintaining long term objectives
� Possess strong business and financial acumen
� Ability to work from home office

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