Customer Quality Specialist

GN Audio
Xiamen - China
Published: June 07, 2018
Managing in-market quality incidents for designated product portfolio.
Ensuring all relevant containment actions are carried out and coordinated between relevant stakeholders. Aligning communication between relevant teams.


Key Responsibilities:
• Creation and prioritization of Quality claims
• Initiating and coordinating containment actions such as inventory screening, shipment hold or recall
• Follow up with R&D teams for quality claim investigation and resolution
• Initiating and coordination quality incident closing activities, such as rework or scrap of inventory and release of product quality bulletins
• Communication of efforts and status to relevant stakeholders such as Supply Chain, Global Tech Support and Sustaining Engineering

Professional skills:
• Relevant engineering master degree (Testing/Reliability testing, Quality engineer)
• Good communication skills
• Good written and oral English skills

The position will be based in China but the position will be responsible for cases globally.
Working location: Xiamen


About Jabra - Part Of GN Store Nord A/S makes life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets and earbuds are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. Jabra is part of the GN group, which operates in more than 90 countries across the world. Founded in 1869, GN group today has more than 5,000 employees. GN Audio is an EEO Employer and does not discriminate in employment on the basis of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.

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