Senior Technical Supporter

GN Hearing
Ballerup - Denmark
Published: July 20, 2017
Are you an experienced technical supporter, and would you like to help our global subsidiaries provide world-class service to our customers? Join us for the opportunity to play a part in developing the future of hearing.

At GN Hearing, we are known for great sound quality, design excellence and meaningful solutions that help people with hearing challenges rediscover hearing. In 2014, we defined the future of hearing by launching ReSound LiNX™, the world’s first made for iPhone® Smart Hearing Aid. Our latest invention – LiNX 3D TM – represents third generation MFi and 5th generation of the leading edge 2.4 GHz wireless technology.

As a Senior Technical Supporter, you step into a newly established team of 5 within Global Product Support in our headquarters in Ballerup. We are a part of Product Management who holds product responsibility and has knowledge of all our products.

Support our global subsidiaries with technical product support and assist Product Management team
In short, you use your technical skills and customer orientation to support our subsidiaries with complex technical questions and challenges regarding our products. This might be anything from questions on battery life span to complex cases on coding of software. In particular, your tasks include:

• Test and verification on product errors including collaboration with product developers on root causing
• Understanding the technical functionality and user experience of our products, software, apps and overall hearing system solution
• Ensuring that support cases are handled, communicated, resolved and closed with a high level of service and quality according to guidelines and processes
• Acting as the first point of contact for our subsidiaries and providing support through our ticket system

Open and collaborative with technical support experience
To succeed in this position, you must have a strong technical understanding and a desire to learn about our hearing devices. Moreover, you will be working closely with various product related teams to solve complex cases, so you must enjoy working with others and be both customer and service oriented. Lastly, you are curious enough to find a solution to any technical challenge. In fact, you enjoy learning new things in the process.

Your qualifications:
• You have a technical education combined with support experience, or perhaps you have a background as IT- or Software specialist.
• You must be able to communicate effortlessly in English – in both speech and writing.
• As we have recently launched a cloud-based solution to help our customers, knowledge within this area would be a definite advantage.
• You have preferably experience from the hearing aid industry.

Would you like to know more?
If the position has caught your attention and you wish to apply, please forward a short cover letter with your motivation for applying along with your resume. For further information, please contact Peter Haugaard, Global Product Support Manager at +45 2383 5480.

Deadline for application is September 3rd, 2017.

GN Hearing
People with hearing loss are at the heart of everything we do. ReSound® hearing aids help people feel more involved, connected and in control. In an ever-smarter world, we think big and challenge the norm so that we can transform lives through the power of sound. Available exclusively through audiologists and hearing care professionals.

ReSound is part of The GN Group – pioneering great sound from world-leading ReSound hearing aids to Jabra office headsets and sports headphones. Founded in 1869, employing over 5,000 people, and listed on Nasdaq OMX Copenhagen, GN makes life sound better.